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Politique de remboursement

Party-Pads.com will happily accept returns as long as a request to return is received by us within 30 days of receipt of item. To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and in resellable condition. You’ll also need the receipt or proof of purchase. 

Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the original purchase method within 5 (five) business days. We will notify you via email once this has been completed.

Party-Pads.com will refund the value of the goods returned but will NOT refund the value of any shipping paid.

To start a return, you can contact us at info@Party-Pads.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. you are responsible for all shipping charges for your return.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty Returns

Party-Pads.com will happily honor any valid warranty claims, provided a claim is submitted as outlined in our Warranty Info page.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Party-Pads.com to process your warranty claim within 5 (five) business days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

You can always contact us for any return question at info@Party-Pads.com.